Self Service Password Reset (SSPR)
With the Self Service Password Reset Manager from TESIS SYSware employees can reset forgotten passwords themselves, without contacting the service desk – 24 hours a day, seven days a week. ASPR is simple to use and has extremely high user acceptance. So you can design all your processes for identity and password management efficiently and at minimum cost.
How the Self Service Password Reset works with the ASPR Password Manager
Employees who forget a password no longer need to call the help desk, they can reset their password themselves anywhere, 24/7 using the Self Service Password Reset.
With this method, employees are instantly productive again and frequent manual password resets no longer cost extra time for the busy service desk.
With ASPR, TESIS SYSware offers you a Self Service Password Reset Manager with extremely flexible configurability to meet the diverse needs of your business.
How you benefit from the Self Service Password Reset from TESIS SYSware
Flexible, simple & versatile
ASPR is designed as a web application, meaning users do not need to perform a local installation. The product is extremely flexible in its configuration.
On the one hand, users can choose from various authentication methods, which results in very high user acceptance.
On the other hand, methods can also be combined with each other to ensure compliance with the security policies of the target system. In practice, simple authentication suffices for intranet application passwords, while resetting a password for an SAP HR system uses 2-factor authentication.
ASPR security aspects
SSPR with maximum security
We fully comply with corporate compliance policies and legal regulations in accordance with the Federal Data Protection Act (BDSG) and the EU General Data Protection Regulation (EU-GDPR).
In the development of the TESIS SYSware products, all protection objects that contain personal data and/or data with security relevance or confidential data were considered, e.g.
The following data protection principles were considered for defining the information objects with personal data:
30 years of experience in password & access management
Well-known international companies with high security requirements have been placing their trust in us for three decades, for example:
Key features in detail
Multi-factor authentication
Choose from different authentication methods that can be freely combined for greater security and higher acceptance among users:
Numerous target systems
Using extensions, ASPR can be integrated into many different target systems, allowing it to be ideally adapted to company-specific IT infrastructures:
Password Randomizer
With the Password Randomizer, ASPR closes a potential security gap in SSO environments. Here – but also in smart card environments – accounts are often assigned password-never-expires flags. This is intended to prevent systems from requesting users to provide a new password every X days. Frequently in such cases, the user’s last password is kept in the system forever. To close this gap, ASPR offers a process that regularly generates a new random password in the background.
Password Propagation
Today, a secure password consists of an average of 12 to 15 characters, must contain lowercase and uppercase letters, several numbers and special characters, and has a maximum life span of 30 days. If you then multiply these factors by the number of passwords a user has to remember, it is clear that the need to reset passwords is very high already and is only set to increase in the future. With Password Propagation, one password is all you need for all applications and systems. A (master) password enables propagation of new passwords from AD or host systems to all connected target systems.
Integration in a service portal
ASPR can also be used in conjunction with service portals (e.g. ServiceNow). This allows users to reset or change their passwords themselves, without having to contact the service desk or administrator.
Multi-language support
ASPR is available not only in German and English (standard), but also in additional languages. This increases user acceptance and lowers language barriers.
Architecture
